WordPress Nurture is committed to protecting your privacy and handling your personal data in accordance with UK GDPR and the Data Protection Act 2018. This policy explains how we collect, use and protect your information.
1. Who we are
WordPress Nurture is a WordPress maintenance and support service based in Surrey, UK. We provide monthly care plans, security monitoring, and technical support for WordPress websites.
For data protection enquiries, contact us at: support@wordpressnurture.com or call 07964 186743.
2. What information we collect
We may collect the following personal information:
- Name and email address (when you contact us via our website form)
- Phone number (if provided)
- Website URL and details about your WordPress site
- Technical information about your website (for maintenance purposes)
- Payment information (processed securely by our payment provider — we do not store card details)
- IP address and browser information (collected automatically via cookies and analytics)
3. How we use your information
We use your personal data to:
- Respond to your enquiries and provide our services
- Manage your care plan and deliver WordPress maintenance
- Send you monthly reports and service notifications
- Send occasional service updates or offers (you can opt out at any time)
- Improve our website and services using analytics data
- Comply with our legal obligations
4. Our lawful basis for processing
We process your personal data under the following lawful bases:
- Contract — where processing is necessary to deliver our services to you
- Legitimate interests — for analytics, improving our services and direct marketing to existing clients
- Consent — for cookies and where you have specifically opted in
- Legal obligation — where required by law
5. Cookies
Our website uses cookies to improve your browsing experience and analyse how visitors use our site. We use:
- Essential cookies — required for the website to function correctly
- Analytics cookies — Google Analytics, to understand how visitors use our site (only set with your consent)
You can accept or decline non-essential cookies using the banner shown when you first visit our site. You can also control cookies through your browser settings.
6. Third parties we share data with
We may share your data with trusted third parties who help us deliver our services:
- Formspree — processes contact form submissions on our behalf
- Google Analytics — website analytics (anonymised where possible)
- Hosting providers — to host and operate this website
We do not sell your personal data to third parties. All third parties are required to handle your data securely and in accordance with data protection law.
7. How long we keep your data
- Contact form enquiries: up to 2 years
- Client records: for the duration of our contract plus 6 years (as required for tax and legal purposes)
- Analytics data: as per Google Analytics retention settings (typically 26 months)
8. Your rights
Under UK GDPR you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data ("right to be forgotten")
- Object to or restrict processing of your data
- Data portability — receive your data in a portable format
- Withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, email us at support@wordpressnurture.com. We will respond within 30 days.
9. Complaints
If you have concerns about how we handle your data, you have the right to complain to the UK's data protection authority:
Information Commissioner's Office (ICO)
Website: ico.org.uk
Phone: 0303 123 1113
10. Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.
11. Contact us
For any privacy-related questions or to exercise your rights, please contact:
WordPress Nurture
Surrey, UK
Email: support@wordpressnurture.com
Phone: 07964 186743
Website: wordpressnurture.com